Frequently Asked Questions

1)    Is ordering On-Line really secure?

2)    If I don't want to purchase online, what do I do?

3)    What methods of payment do you accept?

4)    How much will I be charged for shipping?

5)    How can I find out the status of my order?
6)    How do I search for a product in the On-Line Store?
7)    How do I get a Quote?

8)    Do you offer volume discounts?

9)    How do I return something?

10)   Do I need an account with Industrial Process and Sensor to buy On-Line?

11)   I??m a tax exempt customer, at check-out my invoice shows taxes. Will I be charged these taxes?

12)   Can I use a purchase order to place my order?

13)   How do I set up a Purchase Order account with Industrial Process and Sensor? (Tax Exempt)

14)   How do I set up a Purchase Order account with Industrial Process and Sensor? ( Non-Tax Exempt)

15)    Does Industrial Process and Supply do custom work?
16)    I have an EMERGENCY, what do I do?

17)    What is the security Code and where do I find it?
 

FAQ Answers

1)    Is ordering On-Line really secure?

We want to provide you with a secure online experience. On-line privacy and security is of the greatest importance at IPS. We utilize a high level of security encryption to provide a safe and worry free experience shopping on our On-Line Store. Submitting your order to IPS??s On-Line Store is only allowed in a secure-mode enabling Secure Sockets Layer (SSL) technology. This insures that all your private & critical information such as your credit card number, your name, company name, addresses, and telephone numbers are encrypted. In addition, our registration with a site identification authority enables positive identification and verification that you have reached IPS on-line.

If for any reason you are still concerned about the security of your credit card information, or are uncomfortable ordering on-line, please feel free to contact us via telephone at 1-618-465-7679 or use our fax order option at check-out to complete your order.

2)    If I don't want to purchase online, what do I do?
By calling IPS at 1-618-465-7623 you will be connected to the same organization that you have grown accustomed to ordering from. Simply call us and we will process your order.

3)    What methods of payment do you accept?
IPS on-line store accepts credit cards (MasterCard, Visa and American Express) and purchase orders.

4)    How much will I be charged for shipping?
Shipping costs for your order are shown clearly when you are ready to check out. IPS uses UPS delivery service and you will only be charged actual UPS shipping charges. If you wish to use your shipper number please specify when ordering.

If you require a different shipping method, please contact IPS at 1-618-465-7623. we will be happy to arrange this alternate transportation.

5)     How can I find out the status of my order?
As soon as you place you order, you will receive an email order acknowledgment, which will include your IPS order confirmation number. The order confirmation email will also include order details with a link back to your order (Order Status: View Online). This link will allow you to check the status of your order. If you have misplaced your Order Confirmation email with your link, just go to www.IPScustom.com select the tab at the top of the page that says "My Account" log-in if necessary and view your order history to look at the status of your current order.

6)     How do I search for a product in the On-Line Store?
You will see a ??Search?? box right below the ??Categories?? listing on the left hand side of the IPS Store web page. You will be able to search the entire  IPScustom.com site.  Just type in what you are looking for part number or description. If you can't find a part number, try being less specific in your search. If for any reason you cannot find the product on-line, simply call, fax, or email us to place your order

7)    How do I get a Quote?

Currently you will need to contact our sales department with your specifications. Our experienced sales technicians will be glad to assist you in any way. This normally only takes a short time.

By Email:          Quote@IPScustom.com

By Phone:         1-618-465-7623

By FAX:            1-618-465-7679
All quotes are valid for 30 days and are subject to IPS Standard Terms & Conditions.

8)    Do you offer volume discounts?

Yes, Please contact our sales department. SEE ??How to get a Quote?? above for contact info. Or click the  ??Order Info?? tab at the top of the webpage for contact information.

9)    How do I return something?

If you have the need to return a product for any reason, please contact our Customer Service Department at 1-618-465-7623.  A return authorization number (RMA) is required prior to shipping merchandise back to Industrial Process and Sensor. Industrial Process and Sensor reserves the right to apply a 20% restocking charge where applicable. All products will be returned to factory freight prepaid. Some custom products may not be returned, please consult factory to make this determination.

10)      Do I need an account with Industrial Process and Sensor to buy On-Line?

No, absolutely not. You can purchase directly off of the On-Line store by using a Credit Card or call IPS directly at 1-618-465-7623 to make a purchase. We??ll be glad to help.  The credit account set-up is only required for our customers who wish to have a revolving credit account with us.

11)    I??m a tax exempt customer, at check-out my invoice shows taxes. Will I be charged these taxes?

If you are a tax exempt customer and you have an established tax exempt account set up with IPS, then NO, you will not be charged taxes.  IPS will manually deduct the taxes from your invoice. The taxes will not be put on your credit card or your account.

Currently our On-Line software does not recognize our tax exempt customer, so it shows taxes on everyone. We are sorry for the misunderstanding and will have this corrected soon.

12)    Can I use a purchase order to place my order?
If you are a purchasing agent or buyer, and have a valid IPS Customer Account with an approved line of credit, you can use a purchase order. On the "Payment Page" during the checkout process there are fields for your Purchase Order as well as your IPS Account information. If you desire to open an account with IPS see the appropriate  ??How to set up a Purchase Order account with Industrial process and Sensor?? in the FAQ??s to get a credit application to fill out.

13)    How do I set up a Purchase Order account with Industrial Process and Sensor? (Tax Exempt)

You will need to fill out the credit application and fax a signed copy back to Industrial Process and Sensor. If you have a business reference sheet already prepared, just fill out the appropriate information on the application, sign the application and FAX all pages including your business reference sheep to IPS. The FAX number is 1-618-465-7679.

For your convenience you can CLICK the link below and fill out the application online, then just PRINT the application and sign it.

(CLICK HERE for Tax Exempt Credit Application)

After having done that, it generally takes between two to three days to process the application. When the process is complete IPS will send you an email indicating your account has been set up and your ready to go. If you prefer a phone call, just make a note on your credit application with the contact name and phone number to call.  We??ll be happy to call you when the account is set up. If you have any questions completing the application just give us a call, we??ll be happy to help.

If you wish to have the order shipped C.O.D. until credit approval, just let us know by checking the appropriate box on the credit application.

14)    How do I set up a Purchase Order account with Industrial Process and Sensor? ( Non-Tax Exempt)

You will need to fill out the credit application and fax a signed copy back to Industrial Process and Sensor. If you have a business reference sheet already prepared, just fill out the appropriate information on the application, sign the application and FAX all pages including your business reference sheep to IPS. The FAX number is 1-618-465-7679.

For your convenience you can CLICK the link below and fill out the application online, then just PRINT the application and sign it.

(CLICK HERE for Tax Exempt Credit Application)

After having done that, it generally takes between two to three days to process the application. When the process is complete IPS will send you an email indicating your account has been set up and your ready to go. If you prefer a phone call, just make a note on your credit application with the contact name and phone number to call.  We??ll be happy to call you when the account is set up. If you have any questions completing the application just give us a call, we??ll be happy to help.

If you wish to have the order shipped C.O.D. until credit approval, just let us know by checking the appropriate box on the credit application.

 15)    Does Industrial Process and Supply do custom work?

Absolutely! No job is too big or to small. IPS specializes in custom products.  Please see the ??About?? page for more information.

16)    I have an EMERGENCY, what do I do?

If you have an EMERGENCY situation and need something ??RIGHT NOW??, CALL IPS at 1-618-465-7623

We will do everything in our power to help you out of trouble. IPS specializes in Emergency service.

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